This website privacy policy describes how SUP Soul protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: 20th May 2019
If you have any questions about this policy, please email info@supsoul.co.uk or write to: SUP Soul, The Old Chapel, Knowstone, South Molton, Devon . EX36 4RY
INTRODUCTION
SUP Soul gather and use certain information about individuals in order to provide products and services and to enable and improve certain functions on this website.
SUP Soul also collect information to better understand how visitors use this website and to present timely, relevant information to them.
WHAT DATA IS GATHERED?
SUP Soul may collect the following information when you place an order or sign up to receive communications from the company.
Name
Contact information including email address
Billing and Shipping information
Demographic information such as location and interests
Website usage data
HOW IS THE DATA USED?
Collecting this data helps SUP Soul understand what you are looking from the company, enabling SUP Soul to deliver improved products and services.
Specifically, data may be used in the following ways:
For internal records and reporting.
To improve the products and services provided.
To contact you in response to a specific enquiry.
To customise the website for you.
To send you promotional emails about products, services, offers and other things that may be relevant to you.
To send you promotional mailings about products, services, offers and other things that may be relevant to you.
To contact you via email or mail for market research reasons.
No user data is shared externally outside of SUP Soul in terms of partners or membership organisations that SUP Soul are actively involved in.
COOKIE POLICY
WHAT IS A COOKIE?
A cookie is a small file placed on your computer’s hard drive. It enables the SUP Soul website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable SUP Soul to see information like how many people use the website and what pages they tend to visit.
Cookies may be used to:
Analyse web traffic using an analytics package. Aggregated usage data to help improve the website structure, design, content and functionality.
Identify whether you are signed in to the website. To check whether you are signed in to the site.
Test content on the website. For example, 50% of users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to the website. To have the ability to show your relevant content, or provide functionality you used previously.
Cookies do not provide SUP Soul with access to your computer or any information about you, other than that which you choose to share.
CONTROLLING COOKIES
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want the website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, the SUP Soul website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.
GOOGLE ANALYTICS TRACKING
SUP Soul use the third-party service from Google called Google Analytics. This service is designed to track your journey through our website anonymously. SUP Soul does not store personal information in GA as this will break their terms of service; nor will SUP Soul send anonymised IP address information, which, further restricts the information GA receives.
SUP Soul use an online interface to view the collected data and where appropriate will produce reports in conjunction with our marketing and communication workstreams. GA usage also means SUP Soul can make improvements to the business and how SUP Soul operate their various services.
Google Analytics will store cookies on your machine in order to facilitate this process.
SUP Soul WEBSITE ORDERS
When you place an order on the SUP Soul website, SUP Soul will collect the relevant information from you in order to fulfil the order.
If you wish to see an overview of the information, you have stored on the SUP Soul website, please login to your account and select the ‘View your data’ option.
No order information is submitted to any third-party company or partner of SUP Soul ..
LOCATION SERVICES
There is functionality in place on the website where you may be asked to submit information pertinent to your location in order to provide richer results for the information you are looking for. Your submission of data in order to use the tool; is the means of consent by which the submitted data will be utilised within a browser session.
The data submitted for location services will not be stored and will only be used for the purpose of the functionality that you are using.
DATA PERIOD RETENTION
The data submitted by an individual; when they place an order on the SUP Soul website or sign up to receive communications will be retained whilst SUP Soul are trading as an organisation or at a point a user wishes to have their web account data removed.
SECURITY
SUP Soul will always hold your information securely.
To prevent unauthorised disclosure or access to your information, SUP Soul have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure SUP Soul work with all personal data in line with the Data Protection Act of 1998.
EXTERNAL LINKS
The SUP Soul website may contain links to other websites.
Please note that SUP Soul have no control of websites outside the SUP Soul domain. If there is a link to another website or you provide information to a website, SUP Soul are not responsible for its content, protection and privacy methods
Always be wary when submitting data to websites. Read the site’s terms and privacy policies fully.
HOW DO I REMOVE MY INFORMATION?
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive marketing communications from us by email, telephone, text message or post.
METHODS OF REMOVAL
i) If you have agreed that SUP Soul can use your information for marketing purposes, you have the ability to opt-out by clicking on the unsubscribe link at the bottom of any newsletter/marketing communication SUP Soul have sent you.
ii) Sign in to the website and change your opt-in settings and/or visit this page to request SUP Soul to remove your consent to email communications or to delete your account.
iii) Send an email to info@supsoul.co.uk providing your details and request to opt-out or have your account deleted.
iv) Write to SUP Soul at:
Information Officer,
SUP Soul,
The Old Chapel
Knowstone
South Molton
EX36 4RY.
United Kingdom.
Sup Soul and its employees will never lease, distribute or sell your personal information to third parties unless we have your explicit permission or the law requires us to.
YOUR RIGHTS
Your data and privacy rights are important to us. To find out more information about privacy and your rights, the Information Commissioner’s Office can provide you with the details you need.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Visit them at https://ico.org.uk/